An Introduction to Operations Management Learn more

?What is operations management?
Operations management is an area of business management that deals with managing, designing and controlling the overall production process. It also focuses on redesigning business operations in the production of goods or services. In simple words, operations management can be defined as “managing the process that converts inputs into outputs. As an operations manager, you will be responsible for ensuring that business operations are efficient as well as effective. Efficient in a way that the production process is utilizing as few resources as required, and effective in way that it is meeting customer requirements.
Who can take this course?
This free online course in operations management has been primarily designed for business undergraduates and executives. However, there are no prerequisites for this course; anyone interested in managing production process is welcome. This course will also be helpful to students that are planning a career in business and want to lay some foundations. Professionals who are in the middle of their career and have some real operations related problems to solve right now can also benefit from this free online course.
What are the benefits of taking this course?
The coolest thing that you will learn from this course is that it will enable you to look at the world with different eyes. You will start detecting bottlenecks and identifying productivity wastes. You will also get to learn how to:
- Improve productivity
- Increase responsiveness
- Provide more choice to the customer, and
- Deliver higher quality standards
Table of Contents:
- Introduction to Operations Management
- Process analysis
- Productivity
- Responsiveness
- Quality assurance
- Product variety
Author Bio:
This course has been prepared by Christian Terwiesch, the Andrew M. Heller Professor at the Wharton School of the University of Pennsylvania. He also is a Professor in Wharton’s Operations and Information Management department.

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