IT troubleshooting is part and parcel of a number of careers and job descriptions, but many people find it difficult. IT troubleshooting is not something you can learn by heart, nor can you tackle it by memorizing particular tasks for certain problems that might occur. Troubleshooting requires you to think on your feet and provide quick, effective solutions to unforeseen problems – so is there any way to train for it? The answer is yes, and this FREE online course can show you the way.

Whether you are an IT manager, an IT professional, a technical trainer, a data center analyst, an enterprise IT analyst, or a call center IT analyst, this online course can be your ticket to honing your IT troubleshooting skills, enabling you to deal with all sorts of problems with ease.

The course is based on the principle that logic can be applied over technical components, in order to identify and then resolve faults, and a methodical approach to IT troubleshooting is provided.

Providing more than 10 lectures, and 1 hour of content, the course will teach you how to use technical deduction and fault isolation in order to troubleshoot efficiently. By taking you through repetitive exercises and drills, this free course will increase your troubleshooting intelligence by conditioning your technical reflexes.

By the time you are done with this free course, you will:
- Be able to minimize problem duration
- Know how to standardize the troubleshooting procedure
- Practice problem identification efficiently
- Know all about technical deduction and isolation exercises

Author Bio
I have more than 20 years of experience as an Enterprise IT Analyst for MNCs, and while researching in Technical Support Operations, I came across some common patterns in troubleshooting, which I used to develop a troubleshooting methodology. Since then, I have gone on to further develop this and turn it into a skill and process model which I teach in my IT Troubleshooting Skill Training.